FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW SECURE IS SHOPPING? IS MY DATA PROTECTED?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

CAN I PAY CASH UPON DELIVERY? / CAN I CC YOU THE MONEY PERSONALLY BECAUSE I DO NOT HAVE A CREDIT CARD.

Unfortunately, our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.

WHAT IS THE REFUND POLICY?

Please check out this link for our Return/Refund Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States: 5 - 20 Business days

Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email contact@cbayexpress.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!😟
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at contact@cbayexpress.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

HAVE QUESTIONS REGARDING PAYPAL? SEE HERE 👇🏼

Paypal
Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly.

What if I don't have a Paypal Account?!

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.

MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED

If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country.
When you are done, click on "Review and Continue".

CLICK ON "PAY NOW"
CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

1) I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this.

2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your paypal error, Click here to find out why